Campus and Community Services Directory FAQ

Good2Talk’s Campus and Community Services Directory helps connect post-secondary students to virtual and in-person support on campuses and in communities across Ontario. This directory features services provided by colleges, universities, trade schools, Indigenous institutions, and community organizations.

Over 2,000 support programs and services are listed in the Campus and Community Services Directory. These resources include support for the following:

  • Academic Success
  • Accessibility and Advocacy
  • Basic Needs
  • Career and Finances
  • Community and Connection
  • Counselling and Wellness
  • Physical and Sexual Health
  • Security and Emergency Services

Below, you can check out answers to frequently asked questions about the Campus and Community Services Directory.

Why use the Campus and Community Services Directory?

For many, post-secondary can be an exciting and, at times, stressful or overwhelming experience. This directory supports students by providing the important information you may need (e.g. eligibility, how to access, phone number, website and more) to find resources nearest you. These resources address a range of challenges that may be affecting students’ mental health and well-being, including anxiety, substance use, academic stress, personal or family relationships, identity, and financial concerns. 

It takes strength to reach out for support, so we work hard to help ensure you have appropriate resources when needed. Information professionals at ConnexOntario, Kids Help Phone and 211 Ontario add and update the services listed in the Campus and Community Services Directory.  The teams at these organizations work hard to share affordable and inclusive services.

How do you protect my privacy?

Good2Talk takes your privacy seriously. We don’t track—or keep—your search and/or location information when you use the Campus and Community Services Directory. We can’t trace anything back to you as a visitor of the tool. If you choose to let the tool access your location for better search results, your information will not be stored by Good2Talk. Read more about our Privacy Policy.

Where can I find search tips?

If you’d like some pointers to find the resource you’re looking for, check out our Search Tips page for more info. If you would like to provide feedback or an update about a specific resource, please select ‘Suggest Update’ on the specific program or service.

What are the criteria for services included in the Campus and Community Services Directory?

  • Service providers must be available to all registered post-secondary students. Programs or providers offering services to equity-deserving demographics will be prioritized for inclusion. Programs may be free, have a sliding scale or nominal fee, or include a cost for service.
  • Post-secondary institutions that provide academic, wellness, accessibility and other supports for students will be considered for addition to the directory.

Agencies or networks of direct service providers who are not-for-profit or government-funded corporations and offer human services in health, well-being, support and advocacy, will be considered for inclusion.

Government agencies (federal, provincial, county, municipal) that provide services in health, well-being, support and advocacy may also be included. 

Private practitioners may be considered on a case-by-case basis if the practitioners provide priority services not offered by the non-profit sector. Private practitioners include medical doctors, dentists, legal/paralegal providers, psychiatrists, psychologists and social workers in private practice.

  • Service providers’ records may be displayed in English, French or both and must be verified in one of those languages.
  • Service providers must provide a clear description of service(s) offered including, but not limited to, contact information, agency address, eligibility, hours of service, area served, languages provided, fees, documents required, ages served, target population(s) served, website, social media page, application/referral/intake process and wheelchair accessibility information.

Service providers must also email organizations to verify the information accuracy and ensure data quality.

  • Service providers should describe and provide services free of discrimination. Services should be inclusive and respectful of people from various demographics, including race, class, gender, sexual orientation, etc.
  • Service providers should describe and provide services that align with Good2Talks’ values.

What are the Campus and Community Services Directory’s Inclusion/ Exclusion Policies?

ConnexOntario, Kids Help Phone, and Ontario 211 each have unique Inclusion/Exclusion criteria that determine which services they include in the Campus and Community Services Directory. You can learn more about each organization’s Inclusion/Exclusion criteria by reading ConnexOntario’s Database Inclusion Criteria, Kids Help Phone’s Inclusion / Exclusion Criteria, and 211 Ontario’s Listing Inclusion.